The Humpridge Track follows all guidelines, restrictions and recommendations as defined by the New Zealand government in so far as Covid-19 is concerned. Herewith the alert level system click here
The Humpridge Track is able to operate under Alert Levels 1 and 2. Should we, or the region in which you reside, change to Alert levels 3 or 4, this would affect your departure date and the following cancellation policy would apply;
Alert Levels 1 and 2
Assuming the whole country is in Levels 1 and 2, our normal cancellation policy (Terms and Conditions), will apply to all walkers and packages;
Alert Levels 3 and 4
If you are living in a region that goes into Alert Level 3 and your departure date is within the lockdown period, you can transfer your walk to another date in the season subject to availability, or to the 2022-23 season, or you can receive a 90% refund.
Should the entire country be placed in Level 3 or 4, the Humpridge Track would be required to cease operations until the Alert levels are reduced. In this case, we would offer a transfer to another available datewithin the season, postpone to another season or offer a 90% refund.
The same conditions would apply if the airlines cancel an incoming flight, from either within New Zealand or overseas.
Traffic Light System
The Board of Directors has alinged with the ‘Traffic-light System’ as mandated for Hospitality businesses in so far as Covid-19 is concerned.
Due to the nature of our customer experience, close proximity of guests whereby social distancing is difficult to maintain throughout our supply chain (helicopters, transport, etc.), the risk of Covid-19 transmission has been identified as moderate to high.
Therefore, effective 3rd December all walkers aged 12+, staff and contractors, will be required to present their Vaccine Passport for validation upon check-in at our office, 31 Orawia Road, Tuatapere, prior to commencing your walk or work engagement.
Please note, that no-one will be allowed access to the Humpridge Track without presenting a valid vaccine passport. Those who are medically exempt, will also required to follow the same procedure. We will continue to encourage good hygiene practice, signing in with the NZ covid tracer app in the Lodges, masks and social distancing, as required by law.
As we appreciate that this may mean some of our clients will no longer be able to enjoy our walking experience. We are therefore, happy to offer a full refund to any clients who hold a booking and need to cancel. We ask that you would advise us sooner rather than later.
For future bookings, a vaccine passport tick will be required on the booking form and please bring your Vaccine Passport with you to your check in.