Cancellations and Transfes

Our cancellation and transfer policy is an extraction from our Terms and Conditions

Transfers

Sorry this option is not available for Guided Packages nor Events.

Bookings can be transferred to a future date, within a 12 month period, but not between people. You must give a minimum of 7 days (before your departure date) notice in writing for a transfer to apply. This will be in the form of a credit for the value of the original booking less fees, this will then be held and credited against a new booking at a future date within the valid timeframe.  The new booking will be charged at current pricing at that time and is subject to availability.  A fee of 10% of the total booking value will be charged on any booking transfer. Bookings may only be transferred once and no portion of the credit is redeemable for cash. If notice is given less than 7 days prior to departure for any circumstances, including medical, you will be required to cancel your booking.

Cancellations

If a client wishes to cancel a booking for any reason, including medical, the cancellation must be forwarded in writing and the following refund values will be applied:
Independent Packages or Events

  1. Prior to 8 weeks of departure date 75% of the total cost;
  2. Within 8 to 4 weeks 50% of the total cost;
  3. Within 4 weeks or less no refund will be given.

Guided Packages

  1. Prior to 8 weeks of departure date 75% of the total cost;
  2. Within 8 to 6 weeks 50% of the total cost;
  3. Within 6 weeks or less no refund will be given.

If in the very rare event the Operator needs to cancel a departure due to unforeseen circumstances or weather conditions, we will discuss options available and agree with parties concerned. Options may include: another package on the same departure date, alternative departure date, or a refund. Sorry this does not apply to events.

Insurance

The Operator recommends that the client take out cancellation insurance together with all other necessary travel and medical insurances. Obtaining all necessary insurances is the responsibility of you the client and the Operator cannot be held liable for any failure on your part to get insurance.

For full details please use this link to our Terms and Conditions

 

Contact Us

Email   walk@humpridgetrack.co.nz
Phone:   03 226 6739 or 0800 486 774
Fax:   03 226 6074
Address:     31 Orawia Rd, Tuatapere 9620, Southland New Zealand


Office Opening Hours

Summer Season

21st Oct 2016 to 27th April 2017

7:30am - 6pm

Winter Season

28th April 2017 to 22nd September 2017

Please contact us via phone or email as the Tuatapere office is closed during this period.

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